Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to have a pleasant shopping experience. If you are not completely satisfied with your purchase, we're here to help.
Return Period
You may request a return within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
Damaged or Defective Items
Because many of our products are made of ceramic, glass, or other delicate materials, damage during shipping can occasionally occur.
If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos of:
• The damaged product
• The packaging box
• The shipping label (if possible)
After verification, we will offer a replacement or a refund depending on the situation.
Non-Returnable Items
The following items cannot be returned:
• Used items
• Items not in their original condition
• Items damaged due to misuse or improper handling
• Customized or personalized products (if applicable)
Return Shipping
For returns due to non-quality issues, customers are responsible for the return shipping costs.
For items that arrive damaged or defective, we will arrange a replacement or refund at no additional cost.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company.
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Contact your bank.
If you still have not received your refund, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: info@dreamwarehome.com
Text: 929-382-7698